Utilisation of open intent recognition models for customer support intent detection

31 July 2023

Papers citing "Utilisation of open intent recognition models for customer support intent detection"

8 / 8 papers shown

Title
Discovering New Intents with Deep Aligned Clustering Hanlei Zhang Hua Xu Ting-En Lin Rui Lv 87 119 0 16 Dec 2020
Efficient Intent Detection with Dual Sentence Encoders I. Casanueva Tadas Temvcinas D. Gerz Matthew Henderson Ivan Vulić VLM 368 474 0 10 Mar 2020
An Evaluation Dataset for Intent Classification and Out-of-Scope Prediction Stefan Larson Anish Mahendran Joseph Peper Christopher Clarke Andrew Lee ... Jonathan K. Kummerfeld Kevin Leach M. Laurenzano Lingjia Tang Jason Mars 110 530 0 04 Sep 2019
Sentence-BERT: Sentence Embeddings using Siamese BERT-Networks Nils Reimers Iryna Gurevych 1.3K 12,226 0 27 Aug 2019
RoBERTa: A Robustly Optimized BERT Pretraining Approach Yinhan Liu Myle Ott Naman Goyal Jingfei Du Mandar Joshi Danqi Chen Omer Levy M. Lewis Luke Zettlemoyer Veselin Stoyanov AIMat 665 24,464 0 26 Jul 2019
Benchmarking Natural Language Understanding Services for building Conversational Agents Xingkun Liu Arash Eshghi P. Swietojanski Verena Rieser ELM 64 258 0 13 Mar 2019
Towards Automated Customer Support Momchil Hardalov Ivan Koychev Preslav Nakov 46 36 0 02 Sep 2018
Snips Voice Platform: an embedded Spoken Language Understanding system for private-by-design voice interfaces A. Coucke Alaa Saade Adrien Ball Théodore Bluche A. Caulier ... Thibault Gisselbrecht F. Caltagirone Thibaut Lavril Maël Primet Joseph Dureau SyDa 113 827 0 25 May 2018