A Semi-supervised Multi-task Learning Approach to Classify Customer Contact Intents

10 June 2021

Papers citing "A Semi-supervised Multi-task Learning Approach to Classify Customer Contact Intents"

26 / 26 papers shown

Title
New User Event Prediction Through the Lens of Causal Inference H. Yuchi Shixiang Zhu Li Dong Yigit M. Arisoy Matthew C. Spencer 62 0 0 08 Jul 2024
Analyzing HPC Support Tickets: Experience and Recommendations Alexandra DeLucia Elisabeth Moore 19 5 0 09 Oct 2020
Which *BERT? A Survey Organizing Contextualized Encoders Patrick Xia Shijie Wu Benjamin Van Durme 38 50 0 02 Oct 2020
It's Not Just Size That Matters: Small Language Models Are Also Few-Shot Learners Timo Schick Hinrich Schütze 88 970 0 15 Sep 2020
FILTER: An Enhanced Fusion Method for Cross-lingual Language Understanding Yuwei Fang Shuohang Wang Zhe Gan S. Sun Jingjing Liu VLM 43 58 0 10 Sep 2020
Neural Unsupervised Domain Adaptation in NLP---A Survey Alan Ramponi Barbara Plank OOD 70 256 0 31 May 2020
Don't Stop Pretraining: Adapt Language Models to Domains and Tasks Suchin Gururangan Ana Marasović Swabha Swayamdipta Kyle Lo Iz Beltagy Doug Downey Noah A. Smith VLM AI4CE CLL 106 2,398 0 23 Apr 2020
Self-training with Noisy Student improves ImageNet classification Qizhe Xie Minh-Thang Luong Eduard H. Hovy Quoc V. Le NoLa 231 2,380 0 11 Nov 2019
DistilBERT, a distilled version of BERT: smaller, faster, cheaper and lighter Victor Sanh Lysandre Debut Julien Chaumond Thomas Wolf 136 7,437 0 02 Oct 2019
ALBERT: A Lite BERT for Self-supervised Learning of Language Representations Zhenzhong Lan Mingda Chen Sebastian Goodman Kevin Gimpel Piyush Sharma Radu Soricut SSL AIMat 272 6,420 0 26 Sep 2019
Unicoder: A Universal Language Encoder by Pre-training with Multiple Cross-lingual Tasks Haoyang Huang Yaobo Liang Nan Duan Ming Gong Linjun Shou Daxin Jiang M. Zhou 72 230 0 03 Sep 2019
Sentence-BERT: Sentence Embeddings using Siamese BERT-Networks Nils Reimers Iryna Gurevych 675 11,979 0 27 Aug 2019
StructBERT: Incorporating Language Structures into Pre-training for Deep Language Understanding Wei Wang Bin Bi Ming Yan Chen Henry Wu Zuyi Bao Jiangnan Xia Liwei Peng Luo Si 47 260 0 13 Aug 2019
XLNet: Generalized Autoregressive Pretraining for Language Understanding Zhilin Yang Zihang Dai Yiming Yang J. Carbonell Ruslan Salakhutdinov Quoc V. Le AI4CE 183 8,386 0 19 Jun 2019
SuperGLUE: A Stickier Benchmark for General-Purpose Language Understanding Systems Alex Jinpeng Wang Yada Pruksachatkun Nikita Nangia Amanpreet Singh Julian Michael Felix Hill Omer Levy Samuel R. Bowman ELM 185 2,296 0 02 May 2019
Multi-Task Deep Neural Networks for Natural Language Understanding Xiaodong Liu Pengcheng He Weizhu Chen Jianfeng Gao AI4CE 109 1,269 0 31 Jan 2019
Cross-lingual Language Model Pretraining Guillaume Lample Alexis Conneau 56 2,727 0 22 Jan 2019
Attention Fusion Networks: Combining Behavior and E-mail Content to Improve Customer Support Stephane Fotso Philip Spanoudes Benjamin C. Ponedel Brian Reynoso Janet Ko 18 4 0 07 Nov 2018
BERT: Pre-training of Deep Bidirectional Transformers for Language Understanding Jacob Devlin Ming-Wei Chang Kenton Lee Kristina Toutanova VLM SSL SSeg 1.0K 93,936 0 11 Oct 2018
Classification from Positive, Unlabeled and Biased Negative Data Yu-Guan Hsieh Gang Niu Masashi Sugiyama 33 79 0 01 Oct 2018
COTA: Improving the Speed and Accuracy of Customer Support through Ranking and Deep Networks Piero Molino H. Zheng Yi-Chia Wang 16 24 0 03 Jul 2018
GLUE: A Multi-Task Benchmark and Analysis Platform for Natural Language Understanding Alex Jinpeng Wang Amanpreet Singh Julian Michael Felix Hill Omer Levy Samuel R. Bowman ELM 658 7,080 0 20 Apr 2018
Hi, how can I help you?: Automating enterprise IT support help desks Senthil Mani Neelamadhav Gantayat Rahul Aralikatte Monika Gupta Sampath Dechu A. Sankaran Shreya Khare Barry Mitchell H. Subramanian Hema Venkatarangan 42 13 0 02 Nov 2017
Multi-Task Learning Using Uncertainty to Weigh Losses for Scene Geometry and Semantics Alex Kendall Y. Gal R. Cipolla 3DH 212 3,101 0 19 May 2017
RACE: Large-scale ReAding Comprehension Dataset From Examinations Guokun Lai Qizhe Xie Hanxiao Liu Yiming Yang Eduard H. Hovy ELM 146 1,329 0 15 Apr 2017
SQuAD: 100,000+ Questions for Machine Comprehension of Text Pranav Rajpurkar Jian Zhang Konstantin Lopyrev Percy Liang RALM 166 8,067 0 16 Jun 2016