Conversational Document Prediction to Assist Customer Care Agents

Conversational Document Prediction to Assist Customer Care Agents

5 October 2020

Nathaniel Mills

Chulaka Gunasekara

Sachindra Joshi

Luis A. Lastras

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Papers citing "Conversational Document Prediction to Assist Customer Care Agents"

12 / 12 papers shown

Title
TwinBERT: Distilling Knowledge to Twin-Structured BERT Models for Efficient Retrieval Wenhao Lu Jian Jiao Ruofei Zhang 45 50 0 14 Feb 2020
Sentence-BERT: Sentence Embeddings using Siamese BERT-Networks Nils Reimers Iryna Gurevych 1.3K 12,226 0 27 Aug 2019
Asking Clarifying Questions in Open-Domain Information-Seeking Conversations Mohammad Aliannejadi Hamed Zamani Fabio Crestani W. Bruce Croft 67 323 0 15 Jul 2019
Simple Applications of BERT for Ad Hoc Document Retrieval Wei Yang Haotian Zhang Jimmy J. Lin 85 197 0 26 Mar 2019
BERT: Pre-training of Deep Bidirectional Transformers for Language Understanding Jacob Devlin Ming-Wei Chang Kenton Lee Kristina Toutanova VLM SSL SSeg 1.8K 94,891 0 11 Oct 2018
GLUE: A Multi-Task Benchmark and Analysis Platform for Natural Language Understanding Alex Jinpeng Wang Amanpreet Singh Julian Michael Felix Hill Omer Levy Samuel R. Bowman ELM 1.1K 7,159 0 20 Apr 2018
Enhance word representation for out-of-vocabulary on Ubuntu dialogue corpus Jian-xiong Dong Jim Huang 54 24 0 07 Feb 2018
Enhanced LSTM for Natural Language Inference Qian Chen Xiao-Dan Zhu Zhenhua Ling Si Wei Hui Jiang Diana Inkpen LRM ReLM 101 1,130 0 20 Sep 2016
Lexical Query Modeling in Session Search Christophe Van Gysel Evangelos Kanoulas Maarten de Rijke 31 23 0 23 Aug 2016
The Ubuntu Dialogue Corpus: A Large Dataset for Research in Unstructured Multi-Turn Dialogue Systems Ryan J. Lowe Nissan Pow Iulian Serban Joelle Pineau 77 950 0 30 Jun 2015
Adam: A Method for Stochastic Optimization Diederik P. Kingma Jimmy Ba ODL 1.9K 150,115 0 22 Dec 2014
Efficient Estimation of Word Representations in Vector Space Tomas Mikolov Kai Chen G. Corrado J. Dean 3DV 677 31,512 0 16 Jan 2013

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