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Text-Based Detection of On-Hold Scripts in Contact Center Calls

Text-Based Detection of On-Hold Scripts in Contact Center Calls

13 July 2024
Dmitrii Galimzianov
Viacheslav Vyshegorodtsev
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Papers citing "Text-Based Detection of On-Hold Scripts in Contact Center Calls"

1 / 1 papers shown
Title
Learning Audio-Text Agreement for Open-vocabulary Keyword Spotting
Learning Audio-Text Agreement for Open-vocabulary Keyword Spotting
Hyeon-Kyeong Shin
Hyewon Han
Doyeon Kim
Soo-Whan Chung
Hong-Goo Kang
27
33
0
30 Jun 2022
1