Retrieval-Augmented Generation with Knowledge Graphs for Customer
Service Question Answering

Retrieval-Augmented Generation with Knowledge Graphs for Customer Service Question Answering

26 April 2024

Mark Jerome Cruz

Matthew Guevara

Manasi Deshpande

Papers citing "Retrieval-Augmented Generation with Knowledge Graphs for Customer Service Question Answering"

8 / 8 papers shown

Title
Enhanced Urdu Intent Detection with Large Language Models and Prototype-Informed Predictive Pipelines Faiza Hassan Summra Saleem Kashif Javed Muhammad Nabeel Asim A. Rehman Andreas Dengel 33 0 0 08 May 2025
How Social is It? A Benchmark for LLMs' Capabilities in Multi-user Multi-turn Social Agent Tasks Yusen Wu Junwu Xiong Xiaotie Deng LLMAG 43 0 0 04 Apr 2025
AI Hiring with LLMs: A Context-Aware and Explainable Multi-Agent Framework for Resume Screening Frank P.-W. Lo Jianing Qiu Zeyu Wang Haibao Yu Yeming Chen Gao Zhang Benny Lo 33 0 0 01 Apr 2025
A Survey on Knowledge-Oriented Retrieval-Augmented Generation Mingyue Cheng Yucong Luo Jie Ouyang Qiang Liu Huijie Liu ... Bohou Zhang Jiawei Cao Jie Ma Daoyu Wang Enhong Chen 3DV 76 3 0 11 Mar 2025
DH-RAG: A Dynamic Historical Context-Powered Retrieval-Augmented Generation Method for Multi-Turn Dialogue Feiyuan Zhang D. Zhu James Ming Yilun Jin Di Chai Liu Yang Han Tian Zhaoxin Fan Kai Chen 104 2 0 20 Feb 2025
A Survey of Graph Retrieval-Augmented Generation for Customized Large Language Models Qinggang Zhang Shengyuan Chen Yuanchen Bei Zheng Yuan Huachi Zhou Zijin Hong Junnan Dong Hao-Heng Chen Yi-Ju Chang Xiao Huang 3DV 73 8 0 21 Jan 2025
Knowledge-Aware Query Expansion with Large Language Models for Textual and Relational Retrieval Yu Xia Junda Wu Sungchul Kim Tong Yu Ryan A. Rossi Haoliang Wang Julian McAuley 37 4 0 17 Oct 2024
QAEncoder: Towards Aligned Representation Learning in Question Answering System Zhengren Wang Qinhan Yu Shida Wei Zhiyu Li Zhiyu Li Xiaoxing Wang Pengnian Qi Hao Liang Wentao Zhang RALM 35 1 0 30 Sep 2024