AI Coach Assist: An Automated Approach for Call Recommendation in Contact Centers for Agent Coaching

28 May 2023

Papers citing "AI Coach Assist: An Automated Approach for Call Recommendation in Contact Centers for Agent Coaching"

3 / 3 papers shown

Title
Are Large Language Models Reliable Judges? A Study on the Factuality Evaluation Capabilities of LLMs Xue-Yong Fu Md Tahmid Rahman Laskar Cheng-Hsiung Chen TN ShashiBhushan HILM ELM 68 18 0 01 Nov 2023
Building Real-World Meeting Summarization Systems using Large Language Models: A Practical Perspective Md Tahmid Rahman Laskar Xue-Yong Fu Cheng-Hsiung Chen TN ShashiBhushan 31 33 0 30 Oct 2023
An Effective, Performant Named Entity Recognition System for Noisy Business Telephone Conversation Transcripts Xue-Yong Fu Cheng Chen Md Tahmid Rahman Laskar TN ShashiBhushan Simon Corston-Oliver 35 6 0 27 Sep 2022