Natural Language Processing in Customer Service: A Systematic Review

16 December 2022

Papers citing "Natural Language Processing in Customer Service: A Systematic Review"

3 / 3 papers shown

Title
HHH: An Online Medical Chatbot System based on Knowledge Graph and Hierarchical Bi-Directional Attention Qiming Bao Lin Ni Jing Liu AI4MH 36 48 0 08 Feb 2020
Touch Your Heart: A Tone-aware Chatbot for Customer Care on Social Media Tianran Hu Anbang Xu Zhe Liu Quanzeng You Yufan Guo Vibha Sinha Jiebo Luo Rama Akkiraju 23 146 0 08 Mar 2018
"How May I Help You?": Modeling Twitter Customer Service Conversations Using Fine-Grained Dialogue Acts Shereen Oraby Pritam Gundecha J. Mahmud Mansurul Bhuiyan Rama Akkiraju 21 33 0 15 Sep 2017