Prediction of User Request and Complaint in Spoken Customer-Agent Conversations

27 July 2022

Papers citing "Prediction of User Request and Complaint in Spoken Customer-Agent Conversations"

2 / 2 papers shown

Title
Advancing Audio Emotion and Intent Recognition with Large Pre-Trained Models and Bayesian Inference Dejan Porjazovski Yaroslav Getman Tamás Grósz M. Kurimo 30 3 0 16 Oct 2023
Cascaded Cross-Modal Transformer for Request and Complaint Detection Nicolae-Cătălin Ristea Radu Tudor Ionescu 36 3 0 27 Jul 2023