Advising Agent for Service-Providing Live-Chat Operators

9 May 2021

Papers citing "Advising Agent for Service-Providing Live-Chat Operators"

6 / 6 papers shown

Title
Time to Transfer: Predicting and Evaluating Machine-Human Chatting Handoff Jiawei Liu Zhe Gao Yangyang Kang Zhuoren Jiang Guoxiu He Changlong Sun Xiaozhong Liu Wei Lu 54 12 0 14 Dec 2020
Learning Knowledge Bases with Parameters for Task-Oriented Dialogue Systems Andrea Madotto Samuel Cahyawijaya Genta Indra Winata Yan Xu Zihan Liu Zhaojiang Lin Pascale Fung 88 63 0 28 Sep 2020
Generating Challenge Datasets for Task-Oriented Conversational Agents through Self-Play S. Majumdar Serra Sinem Tekiroğlu Marco Guerini 27 3 0 16 Oct 2019
BERT: Pre-training of Deep Bidirectional Transformers for Language Understanding Jacob Devlin Ming-Wei Chang Kenton Lee Kristina Toutanova VLM SSL SSeg 1.3K 94,511 0 11 Oct 2018
Human-Agent Decision-making: Combining Theory and Practice Sarit Kraus 18 8 0 24 Jun 2016
A Survey of Available Corpora for Building Data-Driven Dialogue Systems Iulian Serban Ryan J. Lowe Peter Henderson Laurent Charlin Joelle Pineau 49 342 0 17 Dec 2015