Offline and Online Satisfaction Prediction in Open-Domain Conversational
Systems

Offline and Online Satisfaction Prediction in Open-Domain Conversational Systems

2 June 2020

Eugene Agichtein

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Papers citing "Offline and Online Satisfaction Prediction in Open-Domain Conversational Systems"

13 / 13 papers shown

Title
LLM-guided Plan and Retrieval: A Strategic Alignment for Interpretable User Satisfaction Estimation in Dialogue Sangyeop Kim S. Park Jaewon Jung Jinseok Kim Sungzoon Cho 84 0 0 06 Mar 2025
Rethinking the Evaluation of Dialogue Systems: Effects of User Feedback on Crowdworkers and LLMs Clemencia Siro Mohammad Aliannejadi Maarten de Rijke 56 1 0 19 Apr 2024
TWIZ-v2: The Wizard of Multimodal Conversational-Stimulus Rafael Ferreira Diogo Tavares Diogo Glória-Silva Rodrigo Valerio João Bordalo Ines Simoes Vasco Ramos David Semedo João Magalhães 43 4 0 03 Oct 2023
Rating Prediction in Conversational Task Assistants with Behavioral and Conversational-Flow Features Rafael Ferreira David Semedo João Magalhães 45 2 0 20 Sep 2023
Schema-Guided User Satisfaction Modeling for Task-Oriented Dialogues Yue Feng Yunlong Jiao Animesh Prasad Nikolaos Aletras Emine Yilmaz G. Kazai 70 6 0 26 May 2023
Modeling User Satisfaction Dynamics in Dialogue via Hawkes Process Fanghua Ye Zhiyuan Hu Emine Yilmaz 85 6 0 21 May 2023
User Satisfaction Estimation with Sequential Dialogue Act Modeling in Goal-oriented Conversational Systems Yang Deng Wenxuan Zhang W. Lam Hong Cheng Helen M. Meng 128 24 0 07 Feb 2022
What Went Wrong? Explaining Overall Dialogue Quality through Utterance-Level Impacts James D. Finch Sarah E. Finch Jinho Choi 71 1 0 31 Oct 2021
HERALD: An Annotation Efficient Method to Detect User Disengagement in Social Conversations Weixin Liang Kai-Hui Liang Zhou Yu 76 15 0 01 Jun 2021
Meta-evaluation of Conversational Search Evaluation Metrics Zeyang Liu K. Zhou Max L. Wilson ELM 66 19 0 27 Apr 2021
Quantifying the Effects of Prosody Modulation on User Engagement and Satisfaction in Conversational Systems J. Choi Eugene Agichtein 35 3 0 02 Jun 2020
User Intent Inference for Web Search and Conversational Agents Ali Ahmadvand 18 4 0 28 May 2020
Would you Like to Talk about Sports Now? Towards Contextual Topic Suggestion for Open-Domain Conversational Agents Ali Ahmadvand Harshita Sahijwani Eugene Agichtein LLMAG 23 5 0 28 May 2020