Multi-domain Conversation Quality Evaluation via User Satisfaction Estimation

18 November 2019

Papers citing "Multi-domain Conversation Quality Evaluation via User Satisfaction Estimation"

9 / 9 papers shown

Title
LLM-guided Plan and Retrieval: A Strategic Alignment for Interpretable User Satisfaction Estimation in Dialogue Sangyeop Kim S. Park Jaewon Jung Jinseok Kim Sungzoon Cho 47 0 0 06 Mar 2025
Toward More Accurate and Generalizable Evaluation Metrics for Task-Oriented Dialogs A. Komma Nagesh Panyam Chandrasekarasastry Timothy Leffel Anuj Kumar Goyal A. Metallinou Spyros Matsoukas Aram Galstyan 33 3 0 06 Jun 2023
Modeling User Satisfaction Dynamics in Dialogue via Hawkes Process Fanghua Ye Zhiyuan Hu Emine Yilmaz 26 6 0 21 May 2023
Scalable and Robust Self-Learning for Skill Routing in Large-Scale Conversational AI Systems Mohammad Kachuee Jinseok Nam Sarthak Ahuja J. Won Sungjin Lee 34 5 0 14 Apr 2022
Actionable Conversational Quality Indicators for Improving Task-Oriented Dialog Systems Michael Higgins Dominic Widdows Chris Brew Gwen Christian Andrew Maurer ... Akshay Hazare George Bonev Beth Ann Hockey Kristen Howell Joe Bradley 14 0 0 22 Sep 2021
A Role-Selected Sharing Network for Joint Machine-Human Chatting Handoff and Service Satisfaction Analysis Jiawei Liu Kaisong Song Yangyang Kang Guoxiu He Zhuoren Jiang Changlong Sun Wei Lu Xiaozhong Liu 40 7 0 17 Sep 2021
Self-Supervised Contrastive Learning for Efficient User Satisfaction Prediction in Conversational Agents Mohammad Kachuee Hao Yuan Young-Bum Kim Sungjin Lee 27 25 0 21 Oct 2020
Joint Turn and Dialogue level User Satisfaction Estimation on Multi-Domain Conversations Praveen Kumar Bodigutla Aditya Tiwari Josep Valls-Vargas L. Polymenakos Spyros Matsoukas 16 32 0 06 Oct 2020
Large-scale Hybrid Approach for Predicting User Satisfaction with Conversational Agents Dookun Park Haonan Yuan Dongmin Kim Yinglei Zhang Matsoukas Spyros ... Yuan Ling Kevin Quinn P. Hung Benjamin Yao Sungjin Lee LLMAG 16 17 0 29 May 2020