A crucial task in decision-making problems is reward engineering. It is common in practice that no obvious choice of reward function exists. Thus, a popular approach is to introduce human feedback during training and leverage such feedback to learn a reward function. Among all policy learning methods that use human feedback, preference-based methods have demonstrated substantial success in recent empirical applications such as InstructGPT. In this work, we develop a theory that provably shows the benefits of preference-based methods in offline contextual bandits. In particular, we improve the modeling and suboptimality analysis for running policy learning methods on human-scored samples directly. Then, we compare it with the suboptimality guarantees of preference-based methods and show that preference-based methods enjoy lower suboptimality.
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