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On Safe and Usable Chatbots for Promoting Voter Participation

16 December 2022
Bharath Muppasani
Vishal Pallagani
Kausik Lakkaraju
Shuge Lei
Biplav Srivastava
Brett W. Robertson
Andrea A. Hickerson
Vignesh Narayanan
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Abstract

Chatbots, or bots for short, are multi-modal collaborative assistants that can help people complete useful tasks. Usually, when chatbots are referenced in connection with elections, they often draw negative reactions due to the fear of mis-information and hacking. Instead, in this paper, we explore how chatbots may be used to promote voter participation in vulnerable segments of society like senior citizens and first-time voters. In particular, we build a system that amplifies official information while personalizing it to users' unique needs transparently. We discuss its design, build prototypes with frequently asked questions (FAQ) election information for two US states that are low on an ease-of-voting scale, and report on its initial evaluation in a focus group. Our approach can be a win-win for voters, election agencies trying to fulfill their mandate and democracy at large.

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